Support  »  Maintenance & Support

Maintenance & Support

Uplogix Support is available around the clock in a variety of formats to answer questions about the product, assist in device configuration, and resolve any problems a customer may encounter.  

customer login
Customer Support Login

Support Resources

Uplogix customers have access to a variety of support resources, including self-help knowledge bases and documentation through the Uplogix Support Site, phone and e-mail support for troubleshooting or configuration assistance, and onsite visits by support technicians.

Uplogix Support Site

The Uplogix Support Site is available 24/7 at uplogix.com/support.  Customers can request up to 10 individual accounts.

Customers have access to the following:

  • Product Documentation: Includes user, installation, and reference guides as well as third-party documentation. Device-specific configuration guides and advanced-topic discussions are also available.
  • Knowledge Base: A constantly updated repository of common issues/solutions, tips & tricks, configuration notes, and important software notes. Also included are product-extending custom rules and configuration examples.
  • Software Updates: The most recent revisions of Uplogix Local Management software are available for download. Release notes are provided for each version of software.
  • Support Cases: Customers can open support cases through a short form. Uplogix Support will be automatically notified of the new case.

 

Live Support

Uplogix Support Specialists are available via telephone and e-mail, 24 hours a day, 7 days a week. 

24-Hour Phone Support:  +1 888.663.6869 / 512.857.7070
Support E-mail:  support@uplogix.com

 

Technical Services

For issues that extend beyond the scope of normal technical support, Uplogix provides technical services that can including the following:

  • Deployment Planning: Assist in the integration and deployment of the Uplogix platform into the customer’s network.
  • Device Management: If the included rules on Uplogix Local Manager don’t match the customer’s expectations, we can help create new rules.
  • Onsite Repairs: In extreme cases, Uplogix will dispatch a technician to the customer’s site for hardware repair or replacement.

 

 

“
We needed a remote management solution that would be our ‘eyes and ears’ and proactively manage devices, fix problems and secure the WAN. Since deploying Uplogix Automated Remote Management, our administrators spend less time reacting to network problems, are confident that the environment is secure and are now dedicating time to proactively improve the network and enhance the customer experience.”

— Rodney Moore,
Technical Director, Sungard Collegis