Maintenance & Support

Uplogix Support is available around the clock in a variety of formats to answer questions about the product, assist in device configuration, and resolve any problems a customer may encounter.  

Support Resources

Uplogix customers have access to a variety of support resources, including self-help knowledge bases and documentation through the Uplogix Support Site, phone and e-mail support for troubleshooting or configuration assistance, and onsite visits by support technicians.

Uplogix Support Site

The Uplogix Support Site is available 24/7 at uplogix.com/support.  Customers can request up to 10 individual accounts.

Customers have access to the following:

• Product Documentation: Includes user, installation, and reference guides as well as third-party documentation. Device-specific configuration guides and advanced-topic discussions are also available.
• Knowledge Base: A constantly updated repository of common issues/solutions, tips & tricks, configuration notes, and important software notes. Also included are product-extending custom rules and configuration examples.
• Software Updates: The most recent minor revisions of RMOS are available for download. Release notes are provided for each version of software.
• Support Cases: Customers can open support cases through a short form. Uplogix Support will be automatically notified of the new case.

Live Support

Uplogix Support Specialists are available via telephone and e-mail, 24 hours a day, 7 days a week. 

Technical Services

For issues that extend beyond the scope of normal technical support, Uplogix provides technical services that can including the following:

• Deployment Planning: Assist in the integration and deployment of the Uplogix appliance into the customer’s network.
• Device Management: If the included rules on the ARM appliance don’t match the customer’s expectations, we can help create new rules.
• Onsite Repairs: In extreme cases, Uplogix will dispatch a technician to the customer’s site for hardware repair or replacement.