Local Monitoring & Diagnosis
"We need to know there is a problem before we can start fixing it."
Being able to effectively monitor your entire distributed infrastructure and the performance that it is providing to end users is critical, and is what all network management systems are designed to do. However, not all are equally adept. SNMP-based tools are limited by how much data they can collect and how often it can be collected in order to minimize the performance impact of these queries on the overall network. These tools are centrally located and network-dependent, so they fail to capture diagnostic data during network outages or disruptions, literally leaving IT staff “in the dark” and unable to determine the root cause of a problem, or how to fix it.
Uplogix Local Management Software can gather much more granular diagnostic data more frequently than SNMP-based systems without affecting the performance of the devices or the network. Uplogix Local Managers leverage serial connections to managed devices to collect data on hundreds of network performance variables every 5 to 30 seconds. Analyzing this data, Uplogix can then either automatically resolve the incident based on pre-approved guidelines, or communicate the problem and recommended recovery steps back to centralized IT staff for resolution.
Uplogix Local Managers, being locally deployed, can also monitor, measure and manage the performance of critical network services and applications from the end-user’s perspective. This is done by generating synthetic Internet, Network and VoIP transactions which can designated to be performed over any network segment connecting two Uplogix Local Managers allowing infrastructure problems to be precisely isolated.
Administrators can quickly and easily establish acceptable thresholds for all monitored services and receive alerts via email when service-level events violate these thresholds. Service-level data is also stored to facilitate trend analysis, and can be easily exported for custom reporting or integration into other management systems.
Key Local In-depth Monitoring Capabilities
Hasten problem identification and resolution by gathering data on hundreds of diagnostic variables every few seconds without impacting network performance.
Gain constant and complete visibility into the overall health of the distributed infrastructure. Uplogix Local Managers don’t rely on the network to monitor and manage the network, and can keep collecting, analyzing, and locally storing diagnostic data even during network outages. The Uplogix Control Center provides administrators with an enterprise-wide view of the performance of all managed devices.
Improve service levels of critical IT services and applications. Local Managers measure and manage key systems and applications from an end-user’s perspective including TCP/IP communications, web-based transactions, and IP telephony - improving service levels by pinpointing the root cause of a service-related issue and automatically correcting it. The Uplogix solution can immediately alert administrators when service quality falls below an acceptable level and take a predefined recovery action if desired
Enhance centralized network and systems management by seamlessly integrating with existing management systems. Alarms and events can be sent to other management systems as if they came from the managed device itself causing minimal disruption to the existing infrastructure.
Protects SLAs by providing enterprises with the detailed reports and metrics required to hold both internal IT staff and third party service providers accountable
Automated Problem Resolution
"Just knowing there is a problem at a remote location doesn't solve anything."
Finding and fixing IT problems remains a time-consuming, labor-intensive and expensive process. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to go on-site to perform routine administration and recovery tasks.
According to Nemertes Research, IT staff at large enterprises spend between 30 and 50 percent of their time troubleshooting and fixing problems at remote locations.
Uplogix lowers the cost and complexity of management by diagnosing and automatically fixing common problems throughout your infrastructure. In fact, Uplogix local management can address and resolve 95% of the issues that commonly impact distributed networks such as configuration errors, nonresponsive devices and telecom hardware failures.
Using device manufacturers’ best practices, Uplogix Local Managers have hundreds of built-in management procedures that enable the appliances to take action when certain conditions occur.
Key Automated Problem Resolution Capabilities
Proactively resolve problems – Uplogix provides numerous recovery procedures that allow you to automatically address common faults without human intervention such as automatically rebooting a hung, or wedged, device to multiple types of configuration recovery. Uplogix also provides a robust framework for end-users to define new recovery procedures or customize and extend prepackaged ones.
Recover from failed configuration changes via the powerful SurgicalRollback™ feature. This added "safety net" enables IT staff to make real-time to changes to network elements without the risk of failed configurations impacting operational performance.
Reboot hung equipment – Uplogix’ automated diagnosis framework can automatically detect a hung, or wedged, device and instantly cycle power to the unit. The Uplogix Local Manager can often detect and resolve this common problem before traditional management tools even know it exists.
Troubleshoot WAN connection issues - Uplogix can automatically detect common WAN problems, including outages or flapping circuits, and provide an instant diagnosis with the supporting trending or configuration data to speed recovery, document outages, or facilitate carrier resolution.