Automated Problem Resolution
Solutions by Business Need
Enforcement
Control
- Proactive Maintenance
- Config Management & Recovery
- Automated Problem Resolution
- Remote Power Management
- Service Level Management
Access
"Just knowing there is a problem at a remote location doesn't solve anything."
Finding and fixing IT problems at remote sites remains a time-consuming, labor-intensive and expensive process. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to go on-site to perform routine administration and recovery tasks.
According to Nemertes Research, IT staff at large enterprises spend between 30 and 50 percent of their time troubleshooting and fixing problems at remote locations.
Uplogix lowers the cost and complexity of remote management by diagnosing and automatically fixing common problems throughout your infrastructure. In fact, the Uplogix SRM platform can address and resolve 95% of the issues that commonly impact distributed networks such as configuration errors, nonresponsive devices and telecom hardware failures.
Using device manufacturers’ best practices, Uplogix appliances have hundreds of built-in management procedures that enable the appliances to take action when certain conditions occur.
Key Automated Problem Resolution Capabilities
Uplogix significantly reduces IT support costs and downtime by diagnosing and resolving problems at remote locations including:
- Proactive resolution of remote problems – Uplogix provides numerous recovery procedures that allow you to automatically address common faults without human intervention such as automatically rebooting a hung, or wedged, device to multiple types of configuration recovery. Uplogix also provides a robust framework for end-users to define new recovery procedures or customize and extend prepackaged ones.
- Recovery from failed configuration changes via the powerful SurgicalRollback™ feature. This added "safety net" enables IT staff to make real-time to changes to network elements without the risk of failed configurations impacting operational performance.
- Rebooting hung equipment – Uplogix’ automated diagnosis framework can automatically detect a hung, or wedged, device and instantly cycle power to the unit. The SRM appliance can often detect and resolve this common problem before traditional management tools even know it exists.
- WAN connection troubleshooting - Uplogix can automatically detect common WAN problems, including outages or flapping circuits, and provide an instant diagnosis with the supporting trending or configuration data to speed recovery, document outages, or facilitate carrier resolution.