Communications
Solutions by Industry
"We have to deliver high availability and performance no matter how remote a location is on our network."
Maintaining high availability and performance of networks at remote locations presents a number of unique management challenges for operational and IT staff. Communications are often disrupted due to a number of factors including failing WAN links, hung devices, or environmental interference which can require a dispatch of a service technician to the remote site to re-establish connectivity. Likewise, routine network maintenance such as re-provisioning service or upgrading a router’s operating system with the latest security patch often necessitates a costly on-site visit. Addressing a satellite communications network outage on an isolated oil platform in the North Sea, for example, can be a very expensive, difficult and time-consuming challenge for any IT staff.
Existing network monitoring tools fall short of meeting these challenges because they only work in-band, or when the network is up, and lack the automated capabilities to correct problems without manual intervention. IT staff have been left to manage with tools designed for centralized networks that are not able to respond to the unique challenges of communications providers. Until now.
Uplogix offers a new approach to reducing the cost and complexity of supporting high availability network and communications environments. The Uplogix SRM platform enables operators to remotely manage, monitor, and control both satellite and terrestrial-based network equipment. Uplogix appliances collocate and connect serially to network and communications equipment to provide non-stop local management and control. From the Uplogix Control Center, administrators can centrally manage all network, communications and other IT devices connected to Uplogix appliances via a simple, web-based interface.
Key Benefits and Capabilities
- Reduces Support Costs by serving as an on-site virtual IT administrator capable of anticipating and diagnosing problems, modifying configs, performing upgrades and patches, and executing recovery actions in minutes or even seconds. The end result is less tech support trips to remote locations, resulting in significant cost savings and increased uptime.
- Quickly and correctly detects, diagnoses and repairs remote equipment and communication failures
- Remotely manages and controls network and communications equipment including routers, switches, firewalls, VSAT modems, antenna controllers, RF amplifiers, SCADA systems, GPS devices, power controllers and more
- Enables the remote configuration of network devices and services
- Operates both in-band and out-of-band to ensure always-up availability and management
- Improves Service Levels by proactively finding and fixing problems instantly before network performance is impacted negatively. With Advanced RMOS, an Uplogix SRM appliance can monitor, measure and manage critical network and communication services including TCP/IP, web-based transactions and VoIP systems from each remote location where deployed to mirror, and improve, the quality of service that end users are experiencing.
- Constantly Enforces Security Policies by providing encrypted access to all managed devices, enforcing authorization and authentication policies, and auditing all user interactions and configuration changes even during a network outage or service disruption.
- Aids in Compliance by collecting and reporting all device interactions and configuration changes for each managed device. Since Uplogix is physically connected to each managed device, it enables complete logging even during network disruptions or outages.