IT Administration

Network/Server Admin, Technician, Telecom Manager, Security Specialist

Uplogix improves the quality and manageability of your job, while also improving customer satisfaction for the services you deliver, whether you are focused on Operations or Security.

Uplogix Improves Remote Operations

Automate Your Routine Actions
Uplogix decreases the headaches and hassles of managing remote locations by eliminating routine, repetitive tasks. Uplogix solutions can automate common maintenance and recovery tasks like OS upgrades, configuration changes, password updates, or recovering a device from ROMmon state. They can remotely monitor and control managed devices and power helping you to avoid unnecessary support calls and trips. They also provide a built-in safety net that instantly rolls a device back to its last known good working state when a change fails to quickly recover and minimize the impact of failed configuration changes. Uplogix solutions keep working even when the primary network connection is down with the ability to function securely both in-band and out-of-band.

No More Midnight Alerts
Uplogix can help simplify your job by reducing the number of tools you need to support remote sites. Uplogix solutions combine the local access and control of a console server, the in-depth monitoring and diagnostics of systems management software, and the intelligence on an on-site technician into one integrated remote management appliance. They can automate fault diagnosis and routine recovery tasks such as power cycling a hung device, recovering from a failed config change, re-provisioning a device, resetting passwords, troubleshooting failed WAN links, etc.

Uplogix solutions provide robust configuration management and recovery capabilities. Common change management tasks, such as distributing patches or password resets, can be scheduled and consistently executed across the entire distributed infrastructure. Since Uplogix solutions are console-connected to the devices being managed, they deliver local in-depth, system monitoring, alerting and logging/reporting functionality, regardless of network availability, overcoming the reliability, accuracy and performance shortcomings of SNMP-based monitoring and management tools. Uplogix solutions are quick to deploy and easy to administer via the Uplogix Control Center, a simple, web-based GUI where enterprise-wide tasks can be scheduled and executed.

End the Complaint Calls
Uplogix enhances customer satisfaction by ensuring that acceptable IT service levels are being delivered. Uplogix manages a growing list of business-critical services and applications including TCP/IP communications, web-based transactions, and IP telephony. Synthetic transactions are used to regularly collect network and application-specific performance data from an end-user’s perspective and to monitor, report and alert on service level thresholds. Service-level data is correlated with device performance data to correctly diagnose and automatically repair problems. Uplogix delivers service level reporting that is robust, flexible and customizable.

Uplogix Improves Security

Uplogix enforces security policies, enables compliance and simplifies your job by reducing the time and effort required to do both. With Uplogix solutions deployed, you will always know, Who did what, when, and what was the impact?

Always Be in Control
Our solutions maintain constant, secure management access and control over distributed locations, even when the network is down or degraded. They can automate session management to prevent unauthorized access to systems, and provide granular authorization controls, as well as role-based permissions to systems. Uplogix solutions maintain and enforce your AAA (Authentication, Authorization and Accounting) model, regardless of the state of the network. They overcome the security risks of traditional network management protocols (i.e. SNMP, Telnet) through console-based management that uses the strongest security, encryption and authentication standards to access and communicate with managed devices (i.e. SSHv2, SHA-1 password hashing, 3DES encryption, RSA two-factor authentication). When access is lost, our solutions “dial-out”, not in, to restore secure connectivity to managed devices, eliminating potential security threats.

Maintain Compliance when the Network is Up or Down
Uplogix closes compliance reporting gaps by auditing all changes made to managed devices and reporting the results of the changes. Our solutions capture, log and archive every keystroke and output, unlike SNMP-based tools that fail to capture changes during a network outage. This persistent logging provides in-depth reporting of changes made to the IT infrastructure to satisfy numerous compliance standards across a variety of industries such as SOX, PCI, HIPAA, NERC/FERC, FISMA, and GLBA to name a few. All log data, including session, syslog and console logs, is captured and stored locally, overcoming the shortcomings of competing solutions that are either network-dependent or lack sufficient local storage capacity. And our solutions allow for flexibility with customizable rules, policies, and reports to meet business- or industry-specific compliance requirements.

Enforce IT Policies with Confidence
Uplogix simplifies your job by reducing the number of tools you need and the time required to enforce internal security policies and prove compliance. Our solutions can automate a number of management tasks related to security enforcement, like automatically updating the access passwords on hundreds of managed devices at once. They can reduce the time and effort required to prove compliance via intelligent automation. Logs are inspected in real-time for problems and automated recovery actions can proactively be taken based on log patterns. Our solutions increase efficiencies and reduce risks by executing maintenance and recovery operations consistently and securely every time according to best practices, or customer-defined standards and procedures. Lastly, Uplogix solutions integrate seamlessly with existing system monitoring, management, and reporting systems.